Customer Service iDivide Modern Modular Room Divider Wal Systems

Some of our products are fabricated to your specific ceiling height, so it can typically take 2 weeks from the time you order to the time it ships out. Most deliveries are made Monday - Friday. You will recieve an email notification when your order is shipped. Upon request we will give you the shipping tracking number and you may contact the delivery service to track the expected delivery date and time. Before shipping our units, we regularly inspect each order.

It is sometimes possible to quick ship some of our products. Please call to check stock status. If we are out of stock items may be have to be back ordered and if this is the case you will be notified by email with an estimated date of when you will be receiving your order.

What is your return policy?

At iDivide, we are not interested in just selling you a room divider. Our business is all about honesty and integrity. Our reputation and your recommendation are worth a lot more than a single sale. We want nothing more than to help you and to improve your living or working environment.

Money Back Guarantee on non-custom orders If for any reason, within 7 days from the date of delivery, you are not completely satisfied with your new room divider, iDivide will refund the purchase price of your new room divider system less a 25% restocking charge, provided that all room divider materials are still in good like new condition and that you pay all shipping costs. (all delivery, installation and related costs such as, custom design fees, are not refundable ).

Customer Service FAQ

This return offer only applies to the standard models as shown on this website. This offer does not apply to MODwall System custom orders, extension posts, accessories, hardware, and brackets. All materials must be packed in like new condition in the original packaging by the customer and the customer must pay for all return shipping charges. iDivide must be contacted prior to any and all returns and the customer must obtain an iDivide return approval prior to any refund. Refunds will only be made after all materials are received back by iDivide in "good like new condition". Items for return will not be accepted without a prior return authorization number provided by iDivide. Prior shipping and handling charges cannot be refunded. iDivide must be notified of a return request via email or by phone by the customer within 7 days from the date of delivery.

For refunds there is a 25% restocking fee and all shipping charges both ways will not be refunded. MODwall System and custom items cannot be returned. To return an item, please e-mail or call iDivide. Damaged or defected items will receive free parts to correct the problem. If parts will not help, we will replace the item free of charge. If an item is delivered damaged please call 917.597.6654 immediately. The item must be packed up in the original box, wrap, and cardboard protection that it came in. Shipments out of their original boxes and that are not in like new condition will not be accepted for return.

Do you offer a warranty?

Yes we do. Our products come with a 90 day warranty against defects. You can contact us for specific details. iDivide always strives to offer the best service. If parts are needed, contact any of our customer service representatives between the hours of 12:00pm-7:00pm, EST. Our customer's satisfaction is our number one priority.

What if an item is damaged during delivery?

We pack items very securely to insure safe arrival. In the event of damage, please notify iDivide immediately (within 2 days of arrival) at 917.597.6654. Please save all original packaging. Usually our parts department can send replacement parts to handle the situation. Parts usually arrive within 7-10 days. If parts are not available and returning the item is necessary, a replacement will ship out once the item is returned. We are not responsible for damages not reported within 2 days of arrival.

What is the cancellation policy?

Orders may be cancelled anytime before shipping or before fabrication for custom items. Orders that were not canceled within the appropriate time frame or refused will be charged actual shipping charges.

Is it safe to order online?

The PayPal secure order processing server will protect and scramble all of your shipping details and credit card numbers. If you feel more comfortable you may purchase your item(s) by phone or mail a check or money order. Your privacy and security is our number one priority. All customer information is confidential and not sold or given to any third parties.

How can I pay for my order?

iDivide accepts Visa, MasterCard, Discover, American Express, through our online processing system. An electronic invoice wil be sent to you for custom orders or for phone orders. The email will have a link to a secure credit card payment site. Your card will be billed the day you place the order.

How will you ship my order?

We ship UPS Ground & FedEx Ground for most items. Certain NYC orders may ship via our own delivery service. Please inspect the package(s) for damages before signing for the shipment.

What about delivery confirmation?

We only send tracking numbers if a customer has requested that information. This will allow tracking of your package to your door and estimate its arrival time. To request a tracking number via email, write to info@idividewalls.com. Within 48 hours you will receive a tracking number to your e-mail address.

Will the unit require assembly?

Yes. All items require assembly even if not noted on the product description. All parts including tools, screws, nuts and bolts are packed securely in small bags. Easy to follow instructions are included with those items needing assembly. Typical tools that you may need that are not included include a hammer, a level, adjustable wrench and screw drivers.